- To reliably share comprehensive data between regional offices / workers.

- To access one convenient portal through which users can simultaneously source citizen/service information from multiple systems – working from anywhere.

- To make more informed and confident decisions using up-to-the-minute citizen/service information.

- To increase interoperability among technologies.

- Optimize the sharing of critical business information, customized to the unique workflow requirements of the user -- from anywhere.

- Provide seamless integration for employees to move from one application to another from one portal, enabling them to review a ratepayer record and then immediately access product / service / accounting information found across multiple existing systems.

- Meet government and industry standards.

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